Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Great customer service always following up questions and concerns in a timely manner..
Everything went very well and whenever I had a question if got quick responses. They offered a lot of help with every aspect of the home buying experience. Great team to work with!!!
I have dealt with Blake on several occasions and am always happy with his dedication and helpfulness.
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Everyone involved were Fantastic! Buying a home is TOTALLY stressful!! All the folks were knowledgeable and very helpful!! And I appreciate everyone’s involvement and help! Thanks to all!
Jon and the rest of the team are wonderful to work with. I really appreciate everyone of them. Thank you for your help throughout the whole process.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Overall it was a great experience. I would recommend Veterans United to a friend that meets the requirements.
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All agents were very helpful and proactive. They made it as easy as possible to purchase our home.
This was our second time working with VU, and you were great once again. Can’t say enough about how great Hanna and her team were throughout the entire process
Everyone was so helpful - quick to explain when I had questions, the timeliness of replies was very impressive, and the review of all the documents was extremely quick!
Hanna was marvelous . Amanda was great . Chris was also great . Love my experience with team
