The loan funding team extremely delayed the time we received the keys. My loan team was great and extremely helpful but your loan funding team is sub par at best.
Response from Veterans United
Hi Shane,
I’m really sorry for the delay in funding and how that affected when you were able to receive your keys. I know how stressful and disappointing that can be, especially after getting so close to the finish line.
I do appreciate you sharing kind words about your loan team, and I’m glad they were helpful throughout the process. I’d like to learn more about what happened on the funding side so we can better understand where things fell short. If you’re open to connecting, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Jon and his team were so helpful to us from pre-approval through settlement. Everything went smoothly and we know it was because of the expertise of everyone at Veterans United.
Everything done on line and seamless
Chase Lyles and Abby Storck we're the best. They worked efficiently and diligently to help us get our new house. I strongly recommend VU!
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Veterans United is great, and we’re proud to work with them as our lender. They take good care of us!
Haley Patterson was exceptional. She shared my grief throughout this ordeal and I thank her again as well as the rest of the team.
Mike, Drew, and Ashley were fabulous to work with! They walked us through every step of the process and ensured that we fully understood everything along the way. Their communication was exceptional, not only with us, but also with the realtor, who complimented them at the closing. We cannot thank you all enough for helping us into the home of our dreams!
I would recommend Veteran's United to anyone that is using a VA loan and wants to have everything handled thoroughly.
Please allow for group texting via the web messenger that Schandler uses. It would it make it easier for multiple people to be relayed the same information and for everyone to be on the same page.
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Experience first-hand why 356,079 homeowners give us a perfect score!
Home buying is today's market is not fun, however the communication skills and professionalism from my team made it less stressful and would highly recommend to any vet looking to buy a home.
Thank you for this great experience! We weren’t quite sure how this process would go. Veterans United made it easy and enjoyable!
From start to finish the Veterans United team made the process move forward smoothly and efficiently. I have and will continue to recommend Veterans United any opportunity I get. Thank you all for making my experience a great one.
Great experience! Highly recommend to anyone during a VA Loan
