They were great. I think the app was relied upon a little too much instead of communicating directly, but it was painless and easy. I don't know who chose the title company, because I did not. But they gave an initial estimate of their charges to VU, but charged me nearly double of their estimate. Not VU's fault, but they chose them.
Mark and his team are awesome and ensure that everything has been handled in a timely matter
Rob and the whole team we interacted with at Veterans United were wonderful! It's easy to find horror stories of peoples' troubles and hardships during the home-buying process. It was smooth sailing for us and I do believe that was a direct result of the transparency and communication Rob Hayward showed us. We can't thank you enough for helping us become first-generation homeowners! Thank you Veterans United, thank you Rob!
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Everyone in the team did an amazing job.
The whole team was great! They made the whole process quick and smooth. Highly recommend.
While I would sometimes be left in frustrating positions waiting on answers, it is also understandable due to holidays. Other than that, the team I worked with did an excellent job with providing solutions and helping me overcome any hurdles we came across. Overall it was a good experience.
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Very helpful especially Sam,explain everything.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Alec Garbs and my entire loan team was amazing, I couldn’t have asked for a simpler better experience buying my first home I am 100 out of 10 pleased so thankful I got Alec and his team!
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I can not say enough good things about Phil and Taylor!!!!!! They made the process of buying our new home such an amazing experience. I would give them 100 out of 100 if possible.
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
Jerry and his team are amazing. They are with you every step of the way. Quickly return any concerns or questions you have. Knowledge and let you know what to expect all the time. I would not trust any other team after dealing with this one. If I could give 10 stats I would.
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
