There was a "hiccup" with our title holder and documents but overall VERY SATISFIED! The online process and closing went smooth. I absolutely loved getting my documents in a USB port versus the two inch folder with a copy of the documents. Hayden and Sarah kept me in the loop throughout the process - Very Professional!!!
Outstanding service
Kaleb and his team were exceptional ty so much!
Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!
I did an assumption due to divorce. I could not get a phone conversation for well over a month even after reaching out repeatedly. No one could explain the process or seemed to understand how to do an assumption. I would have happily gone to a lawyer and had them set up all the steps needed if just asked. They did a transfer sale as that was the only way they knew how to move forward costing a significant amount of unnecessary taxes. I only started to get movement/communication once we were at close. The next title escrow officer with 30 years experience was blown away at how poorly this was handled. I would never recommend veterans united ever. My team could have googled how to do an assumption or used the instructions off of your own website. The day before close they were trying to get me to pay expenses that are not even on the buyer to pay because they never got included in the paperwork. I can’t say enough bad things about this transaction, I could write a book.
Response from Veterans United
Hi Nadia,
I’m really sorry for how this was handled. Going through a divorce is difficult enough, and not being able to get clear answers or timely communication about a loan assumption only adds to that stress. I understand why you’re frustrated.
You’re right that assumptions are more nuanced than a standard transaction, and it’s disappointing to hear that you felt your questions weren’t answered or that the process wasn’t clearly explained. I’m especially sorry that you felt forced into a transfer sale and incurred additional costs as a result, and that issues around fees weren’t addressed until right before closing. That’s not the experience we want for anyone.
I’d appreciate the chance to look into this further and better understand what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can review the details and make sure your feedback is shared with the right teams internally. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Good morning,I am writing to express my sincere appreciation for the exceptional work provided by Jake Hanson and his team. They made the entire home refinance process seamless and ensured every detail was handled perfectly. Having worked with Jake for nearly seven years, I can attest that he is a consummate professional who truly excels at what he does. Because of this experience, I will remain a loyal Veterans United customer.I would also like to recognize Brooke Mudd for her outstanding support. She answered all of my questions without hesitation, and her guidance was impeccable. Both Jake and Brooke are absolute rockstars who represent Veterans United incredibly well; I highly recommend them for any future promotion opportunities.Lastly, I would like to thank everyone else involved in the process, including the underwriting staff, title and escrow teams, and the notary assigned to my closing.Have a great day!Best regards,Eric Williams
I was skeptical about where I wanted to live in the beginning but when my son showed me this house on the Zillow App and begged me to go look at it on a Sunday afternoon I'm glad I gave in to him and made arrangements to look at it and it had the perfect lay out for what I wanted to invest in and now that we haven't been able to relax yet I know I will enjoy everything about it when I get finished moving in. Thank you Veterans United to make my dreams come true. God Bless us all and our Country.
I had an absolutely amazing experience with Veterans United! I highly recommend them to anyone looking to buy a new home or refinance an existing one.
The entire door was great.
Precise, competent, and thorough!!!
Chace was amazing for us. He walked us through the whole process, reexplained things as we went, and was available anytime we needed him. Should we decide to buy another home or property in the future we will definitely be requesting to work with Chace again!
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Working with Dustin has been an incredible positive experience. I felt heard and supported in completing the refinance process. I would highly recommend Veterans United due to the service Dustin consistently provides.
Lots of logistical nightmares, and seller issues that delayed the purchase, but veterans united helped tremendously to keep things moving forward.
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
Great experience. Process was complete in a very timely manner. Staff was very courteous and supportive. Thank you for everything.
