Outstanding Loan Officer and staff
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Our whole team was great to work with. This is the second loan we’ve used VU for. Would recommend.
This is the third time I’ve worked with Veterans United to get a loan to buy a house. All three times have been amazing and seamless. This time around I considered and even talked with several banks and credit unions around the area - none of them could match the interest rate nor quality of service like Veterans United. The steps are clearly laid out and easy to understand. Uploading my documents was easy. Contacting my team was also easy and supportive. For me, Veterans United is the BEST! Thank you Jeff M and Mirza and your team of professionals at Veterans United! We are in our new home and loving it!!!!
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Rebecca Fowler made the experience absolutely amazing. She reached out to me at the very beginning and made sure I was comfortable from the start. She was respectful and seemed to truly honestly care about my well being. She was always available, prompt and I could feel her smile through the phone conversations and text. From beginning to end , never wavered. I will remember her as much as buying my property.
We are happy to finally be closed on our loan and to have a lower interest rate. However, the process was rough and very frustrating. Due to not being informed at the beginning of the process that we needed a certain document, it took way longer than it should have, If we had been told of the need for this form, we could have started working on locating it when everything got started and not two days before we were supposed to close the first time. Instead, it took months to locate this form and get it corrected to where we had to pay for inspections AGAIN! VU made it right in the end, but we let them know how angry we were.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Everything went smooth from start to finish. The speed and efficiency was outstanding. I will absolutely recommend VU if the opportunity arises.
Used them twice now and I would use them again. Professional and courteous.
They walk you through the entire process
Love it
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The process went extremely smooth and the team of experts at Veterans United helped with every step of the way to purchasing our first home!
Thanks to all you professionals. It's great what you do for veterans and you made it easy.
Could not have been a better and easier experience made home buying a breeze and no complications at all
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Great communication
I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
