Great support.
Brian and his team were exceptionally helpful. They kept me on task and kept me informed anytime they needed something from me and we’re always willing and available to ask questions.
Super friendly and very on top of everything you need to do/provide them. Communication was great. Never an issue to pick up the phone and actually talk to you. Loved the communication from them all!
Thanks a million times over
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
It was great, quick within the time I needed.
Service was exceptional. Always kept me updated on things and kept things moving to the goal of owning my own home
The GOOD: Daniel Roberts. During the entire underwriting phase of the loan, Daniel was kind and genuinely interested in making this phase of the loan process as simple as possible. He consistently kept communication with me and worked diligently to ensure that I understood and felt comfortable with the process. On several occasions, he assisted me and advised me on better courses of action to take when I had difficulty obtaining documents to place in my file. I truly wish Veterans United had “1000 Daniel Roberts” within their organization because he understands “great customer service” and is the walking blueprint that their staff should follow. If so had to rate his performance, he is a twelve, on a scale of one to ten. He’s not that good, he’s great at his job.Now the BADEverything in the loan application process, though tedious, was great UNTIL the loan was approved for closing. Closing documents went from Veterans United owing me $8k+ to me owing them $10k+ which was an $18k+ swing that just didn’t make sense. Not only that, but I initially told the lending agent I wanted a low interest rate and didn’t want any closing costs. It was their job to work with me and find the best solution to achieve both but during the entire process I was told, “ you won’t have closing costs.” I received SEVERAL different closing statements to review before finally having the opportunity to talk to a team lead to resolve this issue. After talking to the team lead (Aaron Swanner) he assured me that with the new interest rate that I selected, I wouldn’t have any closing costs but then I received a closing document to review which stated I would owe $400. When I questioned this, he apologized and said Veterans United would make it right, correct their deficiencies, and that he would request a Lenders credit to make sure there were no closing costs. Well, that was either a lie or a great misrepresentation of what happened because all they did was take money that my real estate agent was giving me at closing ($750) and subtracted the $400 that they initially said I had to pay and gave me the rest at closing. They (Aaron) said that this is not what happened but when you deal with an organization that continues to fix their mistakes throughout a process, it’s hard to believe what is THEIR truth versus my perception of reality.
Exceptional in every aspect of the home buying experience. Timely communication, friendly team members, and always left me confident at every step of the way. I would 100% recommend Veterans United to other home buyers.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Extremely professional , quick responses and helpful every step of the process.
Wel I have a son that want to buy
Chris, Jenny, MIchael, and the entire team was wonderful during my first time purchasing a home. from the random 9pm emails, to the helpful process. they took care of me and made buying a home not scary, and i felt confident the entire time.
Great communication all around. Highly informative and helpful which made my first home buying experience a smooth process.
Never in my life have I been so shuffled from agent to agent, failures to return calls and constantly resending documents to different places. This made us feel as if we were getting nowhere and that we might not get the home as desired. We were on pins and needles up until the last day. Not a smooth transaction at all.
Response from Veterans United
Hi Roland,
I’m really sorry to hear how stressful this process was for you. Being passed from person to person, having to resend documents, and not getting timely call backs would make anyone feel unsettled, especially when so much is riding on the outcome. That’s not the experience we want for our borrowers, and I understand why you felt on edge right up until the end.
Your feedback matters, and I’d appreciate the chance to look into what happened behind the scenes and learn where we fell short. If you’re open to it, please reach out to our Client Advocate team so we can listen and better understand your experience. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you reach out outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This a a good start for a new homeowner through Veterans United they are very professional and helpful, I will recommend anyone to go through Veterans United because these people are great...
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Bobby Moss and his whole team -especially Lynette- were wonderful to work with. They answered all of our questions and returned all emails and phone calls quickly.
Zach and his team were outstanding as they were prompt to respond to my questions and very knowledgeable. Zach was very easy to work with and I did not feel pressured as I felt my concerns were being addressed.
I was a little disppointed my messages weren't returned in a more timely manner.
