The team worked well with me. Keeping me informed and helping me with the process! Was practically stress free.
Derek is an amazing person very intelligent knows exactly what needs to be done to make sure that you’re buying home process is smooth and his whole team are also all great Every single person goes above and beyond to make sure that any question that you might have or encounter they can respond to you on a promptly time to answer anything that you might have or need so thank you to the whole team of veterans United.
Have closed several homes with Nate, 10/10!! My family will not work with another lender outside of him.
The entire team made my buying a home possible! You are the best!
Had a great home buying experience with Veterans United. As this is my first home that I have purchased I would definitely recommend using VU for anyone's purchase!
I had an excellent experience working with my loan team at Veterans United. Throughout the entire process, they were consistently responsive, knowledgeable, and proactive in addressing any questions I had. The team checked in with me regularly and ensured that I fully understood each step of the transaction.
The online portal made document submission and communication seamless, and I also appreciated the additional resources they provided, including information on utilities and moving services. As a first-time homebuyer using a VA loan, their guidance and professionalism made the process straightforward and reassuring. I am very grateful for their support and would highly recommend Veterans United to other VA borrowers.
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Ryan, Kari and the rest of the Veterans United team were Amazing! We’ve never dealt with a lender that was so customer focused serving veterans. The mortgage process was made easier with the ability to provide the documentation electronically and have Ryan, Kari and team always available for questions and guidance. We closed on our team home quickly without any delays. We can’t say enough great things about the Veterans United team. We highly recommend them to anyone looking for the best VA loan experience. Overall the process was one of the best purchase and mortgage financing experiences I've ever had. I highly recommend Veterans United, Ryan, Keri and Mark.
A lot of "one more things" that were discouraging and confusing. Very difficult dealing with all the docusignings: sent in signatures (or so we thought) that required resending. We felt VERY stressed through the process because, just as we thought we were finished, one more thing would come up. We had the feeling that VU did not want to okay our loan--which we plan to repay in full the minute our house in NH sells. If VU does not like to finance condos, you should make that clear from the beginning to enable the buyer to seek other finance options. On the plus side, EVERYONE we worked with was very kind, patient, helpful, and willing to work with us, for which we are very grateful. We LOVE our new home.
Response from Veterans United
Hi Paul,
Thank you for taking the time to share such thoughtful feedback. I’m really sorry for how stressful and discouraging the process felt, especially with repeated “one more thing” requests and having to resend documents you believed were already completed. I understand how that can make it feel like the finish line keeps moving.
I’m also sorry that this led to the impression that we were hesitant to approve your loan. That’s never our intention, and I appreciate you sharing how that came across. Condo financing can involve additional review steps, and we should do a better job setting expectations earlier so the process feels clearer and less overwhelming.
I truly appreciate your kind words about our team, and I’m glad to hear you felt supported despite the challenges. Most importantly, congratulations on your new home. I love hearing that you’re happy there. If you’d like to talk through this further, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
