The process was very smooth using Veterans United. I was able to get prequalified immediately and given an amount I could spend.
The entire home owning process was highly intimidating. I knew from the very first phone call that my family and I were in good hands and I had nothing to worry about. The process was made simple and everything I needed to know/do was answered in a timely manner. My family and I moved into our new home within 30days of contacting Veteran Home Loans.
Seems like nobody talks to anybody when I call someone I have to explain things over and again I kept getting the scene to do after I already did them several times it was hard to get a pen on what final charges were unfortunately they came the day of signing even title didn’t get their paperwork until the day of they usually should get it a week ahead I just didn’t feel like you guys had my best interest of course that’s business. Your company seems overall not organized and I hope I don’t have a lot of trouble paying my mortgage and it gets lost or miscommunication. Somewhere on top of that you gave me a gift basket and a T-shirt that’s way too small Can’t wear it. Thank you very much.
Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team
Mortgage team was readily available to handle all questions and concerns.
Such professional and personable group of people that it was my joy to work with. We’re with me every step of way. Am now in new home and loving it. Thanks to my new family Veterans United.
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United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Chris and Joel did a great job helped me out in every way. As this is my first home loan/buy I was confused but they talked to me about how it all works. It was very nice that they went out of their way and explained to me about everything I had a question about. They are a great team!!!! Thank you
He was very professional and stayed on top of things. Just
The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.
Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!
Thank you for the professional support and service!
We are thankful for VU.
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My experience with Taylor Deppe and Abbie Schneider was the most positive and professional experience I’ve had purchasing a home. The never made me feel like i was a burden. Responded promptly, with clear and knowledgeable answers. If i ever do it again. I would have to work with either one of them. I will also tell my fellow vets in the area to request either one of them by name.
They were easy to work with!
The process was painless but at times overwhelming.
Very helpful, was always a call away from any needed information. Responsive to all questions expeditiously
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
The Veterans United rate could not be beat without a large buy down when compared to other loan companies.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
