I don’t doubt that my case was a rough one but it took months to close, the VA was not easy to get ahold of. Any time I tried to ask to speak to the person handling my case I was told to file a receipt and that someone would look at it. The communication was terrible. I do not feel like they cared about us it was just another case to the company. No individual communication. I even had to go out of my way to contact people the VA should’ve been talking to because it was weeks with no progress. And sure enough all it took was a phone call to figure out what the issue was. Even after that they seemed to not care about the time and energy it’s been taking my wife and I. Over all very terrible experience. Again, I could’ve been an outlier.
We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!
The whole team at Veterans United were absolutely amazing i would recommend any of them in a second this was a great experience for as I was very nervous about making this major purchases they made it so much easier
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family
Stephen and his team were very helpful throughout the home purchasing process. Also, they were very knowledgeable of the process and able to answer all of my questions.His whole team provided many assistance throughout the process as well. Another team member of note is Felicia as she was as available to answer our questions and help out on the process as well.10/10 would recommend Veteran’s United to other veterans or active duty military!
I would definitely recommend!
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Vishal and the entire team were great throughout the entire process. I always knew where I was in the process and could reach them for questions.
Ty was kind, professional, quick, and fast working.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
Very smooth process
Ron Rowe and the entire team at United Veterans worked very hard with us to close on our present NEW HOME. Thank you all for your help. We love our New Home.
