Was really great , I was always informed about the loan process, everything was explained thoroughly, really professional and very courteous, all questions I had were answered, I will recommend Veterans United to friends and family and whoever else I can recommend, the loan process was quick and easy.
Lack of communication, a lot of back and forward, requesting documents that I had already sent them a long time ago. I had to send them twice and three times the same documents. Even two days before closing they were asking for documents that they already had. I had to be sending emails all the time to know the status of the approval. After a week they responded asking for documents that some of them I had already sent them to them. Tim Spears was excellent, outstanding job, but the person who was working with my loan approval was inefficient and unprofessional. We came to think that they did not want to do business.
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