Third time I have worked with Veterans United and still have no complaints. Outstanding job every time!
I worked with several teams during our search for our new home. Each team was very knowledgeable and helped ease the anxiety associated with such a large decision. Chase Lyles was super patient and tremendously helpful. Thank you for putting up with our indecisiveness the past few years. May the Lord bless you richly.
Of the five closings I’ve been involved in, Matt’s team was by far the most efficient and professional. Closed in eight business days!
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
This was my 2nd experience working with VU and all I can say is wow. My loan team did such an amazing job from start to finish.
So patient, and willing to be personable.
The entire team at Veterans United that we worked with were absolutely incredible. Michael Peters was there for us every step of the process making it easy and less stressful.We will tell everyone about Veterans United.
Ready to see for yourself?
Experience first-hand why 355,042 homeowners give us a perfect score!
Process was super easy! Veterans United is a great company to help with mortgages and refi’s.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Ginny was amazing and quick to get us to closing. We appreciate her so much!
I don’t doubt that my case was a rough one but it took months to close, the VA was not easy to get ahold of. Any time I tried to ask to speak to the person handling my case I was told to file a receipt and that someone would look at it. The communication was terrible. I do not feel like they cared about us it was just another case to the company. No individual communication. I even had to go out of my way to contact people the VA should’ve been talking to because it was weeks with no progress. And sure enough all it took was a phone call to figure out what the issue was. Even after that they seemed to not care about the time and energy it’s been taking my wife and I. Over all very terrible experience. Again, I could’ve been an outlier.
The whole team at Veterans United were absolutely amazing i would recommend any of them in a second this was a great experience for as I was very nervous about making this major purchases they made it so much easier
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
