I am happy with how everything went with the purchasing of my house. I thank everyone that had a hand in it.
A
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
Trey was quick and efficient throughout the whole loan process. He was very accessible and got us a great rate on our refi. I would definitely recommend him to all my friends.
Nate and Wes were prompt, professional and attentive throughout the entire process. They responsive and timely to any questions or concerns we had. They patiently explained the entire process in understandable language.
All my concerns were addressed in a very professional and courteous manner all Representatives that I worked with were extremely professional and courteous and cognizant of my requirements
I’m very satisfied with Veterans United. Amanda has been and is always polite and helpful. The only problem was with the title company that did the closing. We had to sign the paperwork three times. Other than that Veterans United is a great company to work with.
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Absolutely amazing! I felt I was a part of my team. I was kept informed and “in the loop” every step of the way. Whenever a problem or issue arose, Bert and the Team calmed me down and proactively handled it while making it look easy. I can honestly say this is the best real estate closing I’ve ever been a part of! Thanks Bert for making my dream of homeownership a REALITY.
-Rickey Reid
I am really and totally thankful for Veterans United. I really can’t put into words how much I appreciate Veterans United in their support and assistance in my home loan.
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
Hanna and Madison are amazing! They are professional and have splendid behavior! Veterans United’s loan process was simple and Hanna and Madison were patient, understanding, and made the home buying experience go smoothly. I would encourage others to use veterans united for the outstanding staff they have.
The overall experience with Veterans United was very smooth. Communication was clear and timely, and the process stayed on track even with a tight timeline and multiple moving parts. We felt supported throughout and would definitely recommend them.
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Drew was exceptionally helpful and a true blessing to me during my process and I don’t feel that I could’ve done it without him and his team. I would HIGHLY recommend his services to anyone, and I will be using him again on my next endeavor.
Nate and his team were amazing they made every step of the process smooth and easy. If Jesus was buying a home I would recommend Nate for sure! Lol!
2nd time using you guys, and you have been nothing but awesome. Making the process as smooth as can be both times. First a new buy and second a refinance to get me out from a terrible lender. Couldn’t be more grateful to have worked with this team.
Happy to have found a place we can call home!! Thank you Veterans United!
Todd Julie Josh and Mitchel crushed it
Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!
