The communication was outstanding.
Veterans United is a great place for veterans to contact and work with , if they are serious about buying a home . Good job !
This company is by far one of the best ive dealt with. Made the process so easy and thank everyone e in the team..
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Our lender was an incredible help throughout the entire process, and we are truly grateful for all the support. The whole team was efficient, professional, and made everything feel much less stressful. They were always available to answer questions and took the time to explain each step clearly. Communication was excellent, and we always felt informed and confident moving forward. I would absolutely recommend them to anyone looking for a reliable and supportive lending team.
I absolutely 100% would recommend Veterans why are y’all barking at? Where are you at? Y’all better quit I gotta go. I gotta go potty. NoUnited because they went above and beyond and made sure that we had a smooth and exciting experience. All of the staff were amazing. Thumbs up Veterans United thank you for everything.
Outstanding Customer Service
VU is the best hands down. Quick close and they really care about the veteran. Thank You!
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Great service and people. Very professional.
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
process was simple and easy to understand; the people were friendly and helpful
There was a whole team helping us get the loan and and all the paperwork needed to buy a home remotely
Excellent! No problems whatsoever
Kris and his team was an absolute pleasure to work with. Made the process really easy especially as a first time home buyer. 10/10 recommend
At first, Justin and the team were great: personable, detailed, and reassuring, among other qualities. However, as the timeline and progress furthered along, the performance began to degrade. Verbal assurances became dishonored, numbers began changing, etc. I continually asked if there were any further surprises, numbers, or anything else that may change the financial numbers or that could potentially affect the closing costs. I was reassured over and over. Unfortunately, my loan estimate to closing disclosure changed by more than $5,000. Yes, Justin and Veteran's United (VU) added lender credit, but this was only to get me at the rate they had promised from the beginning. Then, when the $5,000 change occurred, after I negotiated my rate back a little bit, more credit was given, but again, only because I was about to walk away when it became apparent I understood that they violated a federal law, which specified certain areas of the loan estimate couldn't change by more than a specific percentage. Regardless, I was supposed to receive my full $4,000 deposit back and ended up only getting $2,200 when all was said and done. I am not the first veteran to buy a condo, so for this lender to be unable to be transparent OR for them to fail to include the correct items on a loan estimate is unprofessional and deceptive, to say the least. I would have backed out, had I been given the chance, but the closing date was the next day. To give context: They were still changing up numbers and not getting it right, up to 4 hours before closing. That is how unfortunate this process was. I should have gone to Navy Federal or another lender. I will not be recommending them to any friends or family and will, in fact, tell fellow service members and others to steer clear of VU. I really had high hopes for them. This is unfortunate.
Response from Veterans United
Hi Derrick,
Thank you for taking the time to share this. I’m genuinely sorry for how stressful and disappointing this experience was, especially after such a strong start. When expectations are set and then change, it can understandably feel like trust was broken, and I hear how frustrating and unsettling that was for you.
You’re absolutely right to expect transparency and consistency throughout the loan process. Changes to numbers late in the timeline, particularly so close to closing, are incredibly stressful and not the experience we want for anyone, especially after you repeatedly asked for clarity and reassurance. I’m sorry we didn’t meet that expectation or give you the confidence you deserved along the way.
I also understand your concerns around the deposit and how those final outcomes felt, given the circumstances and timing. While I can’t address specific details in a public forum, I would really appreciate the opportunity to look into this more closely and better understand what happened from start to finish.
If you’re open to it, please reach out to our Client Advocate team so we can review your loan in detail and make sure your concerns are fully heard. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically responded to the next business day.
I truly regret that this experience fell short of what you expected and hoped for, and I appreciate you being honest about it.
Sincerely,
Claire S.
Client Relations Manager
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
Great group of people to work with
Donald and Lisa were great to work with. It took three attempts before we settled on the home we purchased and both of them answered every question promptly. We are very happy we chose Veterans United for our big move to Texas.
