Very nice staff. Easy to use.
Overall, my experience with buying a home through Veterans United was great! As a first time home buyer I felt at ease through the processes and steps and I even got a great APR to start!My one and only gripe would be that during some of the home buying processes, I had to reach out a few times while we were waiting on certain paperwork to go through and I wish I could of had an update without asking for it. Communication to the fullest would remedy that! Otherwise, great experience overall!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Danny was the best!
Another very good performance by the team.
I paid so much for rate because the closing costs were packed. My credit is way too high to get 5.5 and pay so much. I paid $7600 in lender fees. I am also a disabled vet so funding fee was waived. If I had to pay it also.Would I have paid $10 grand in lender fees? Wow!
I didn't see it until the final disclosure but too late. I talked to rep but resigned to the deal I got.
A good deal on the surface but too expensive for what I got.
I did really enjoy working with Jeremy and Joanna.. The process was smooth.
My situation just seems like a mediocre deal to me to recommend from a bottom line perspective..
That point could have painted my house.
Response from Veterans United
Hi Keith,
I really appreciate you taking the time to share this and I can hear how frustrating it feels to look back and question whether the numbers truly lined up with what you expected. Closing costs and rate structure can feel overwhelming, especially when you’re reviewing everything at the final disclosure, and I’m sorry this left you feeling resigned rather than confident.
I’m glad to hear that working with Jeremy and Joanna was a positive experience and that the process itself felt smooth. That means a lot, even though I understand it doesn’t take away from the concerns you have about the bottom-line cost of the loan.
I’d genuinely like the chance to look into this further with you and walk through how everything came together. Sometimes a second review can help clarify what options were available at the time and whether anything could have been explained more clearly along the way. If you’re open to it, our Client Advocate team would be happy to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for trusting us during such an important process.
Sincerely,
Claire S., Client Relations Manager
The process was a breeze. The app and email notifications were easy to use and manuever. The adding/sharing of files was simple, and the ease of use phone, text, email, and app made the process super convenient.
10 out of 10 for Kyle and Alyssa, I’m looking forward to working with them again
Thomas Hall and his team were extremely engaging and helpful all throughout the process. Veterans United is by far the best loan originator team that I have ever dealt with. Thank you so much to everyone at Veterans United and especially Thomas Hall and his entire team for making the process easy and seamless. 10 out of 10 for me here!
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
This is the third time we have worked with VU and I recommend VU to everyone.
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Veterans united made everything easy they took all the work and simplified it for me.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
My Veteran United team did an excellent job during my purchase and refinance. Very expedient and accurate. Answering my every question ASAP.
