The staff was easy to work with Justin team was amazing and easy to work with
What an outstanding loan team I got makes the entire process so easy thank you Evan and team for your hard work! Shows what a family vets are
There are some issues with VU systems timing out as I try to read the documents. Also the insurance piece was an annoyance. I was still shopping and VU for whatever reason auto closed it and put their own insurance in. In fact I got a text message this morning thanking me for choosing VU insurance. I also got a call yesterday saying I had to sign a statement that I had declined VU insurance. I informed the lady my loan had already closed, but send it to me and I'll sign it. Nothing ever came.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
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Veterans united was great! Amanda and her team are the best! They made our home buying process seamless and made us feel like family.
I will recommend friends to use Veterans United. Glenn was great to work with and guided me through the process with ease and was a pleasure to work with.
Ellis was really fantastic, in all honesty. This was my first rodeo at home buying and from day 1 he was phenomenal. Whenever l had questions, concerns, worries, needed an explanation, he was always there to assist me.
There were times l actually felt l was maybe being annoying or overwhelming him, but he never gave that impression at all. He made my experience greater than l could have asked for and eased a lot of the stress l was feeling throughout the process. Yeah, Ellis is the man and I’m so happy l got to work with him.
Great guy!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
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BRANT BATSON IS AN AMAZING PERSON TO WORK WITH! VERY PROFESSIONAL,PERSONABLE AND DOESNT MIND HELPING IN ANYWAY HE CAN!! IT WAS A BLESSING TO HAVE YOU AS OUR LOAN OFFICER AND PLEASE WHEN YOU COME TO FLORIDA LOOK US UP BECAUSE LUNCH IS ON US!! AGAIN THANK YOU FROM THE BOTTOM OF OUR HEARTS!!
EDDIE & CANDY TURNER
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Made things very simple.
Tony, Rachel and the rest of the team were top notch and on top of everything the whole time, I couldn’t ask for a better team to have handle the process from start to finish.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
I would highly recommend Veterans United for one simple fact - James Browning. HE is why I give Veterans a 10. He is a very patient man, calm in demeaner. He was patient when I called and was confused and took the time to explain what I was asking about and would repeat it if necessary. He never acted like I was bothering him or annoying him. He answers his phone! I don't expect anyone to always be available but he was always quite available. 10 Stars plus!!!
Jayden and the Team were wonderful.
